Badging
How do I get a badge?
Most tools require watching a video, passing a quiz, and completing a hands-on checkout with a facilitator.
- Go to the Equipment list and search for the tool.
- Click on the tool's name to be brought to the tool page. On this page you'll see the safety video.
- Watch the tool's safety video in its entirety. This is your main learning about the tool. Rewatch if needed.
- Under PASS QUIZ, click the red button with the tool's name to take the quiz.
- After passing the quiz (note you do need to pass it! If you do not, rewatch the video as needed and retake the quiz) the badge will be listed as "pending" in your profile.
- Return to the tool's page. On the FACILITATOR CHECKOUT section, click the blue Make Appointment button next to the facilitator you'd like to book time with.
- You will get an email confirmation that your time is booked and it will appear at makehaven.org/appointments
- Compete your appointment with the faciliator as scheduled.
WATCH THIS VIDEO FOR MORE HELP
Followups:
Some tools say "Badge applied after successful quiz" -- how does that work?
These safety hazad level 1 tools don't require a hands-on checkout. After passing the quiz, the badge will be active and visible in your profile. If you have questions about the tool, ask members on Slack or check in with a facilitator in that area.
Some tools say "Submit documentation or take a workshop" -- how does that work?
If you are experienced with this tool, you can upload documentation of your previous experience. Questions about your experience or this process? Email info@makehaven.org. If you haven't had experience but want to get some, check our events list for an upcoming class. If none are available, email events@makehaven.org to inquire about upcoming class dates.
Some tools don't have a badge -- how does this work?
Some hazard level 1 tools don't require a badge at all. You may use these immediately. Several do have informational pages on our equipment list. You can also ask members on Slack or check in with a facilitator in that area if you have questions about the tool.
What's the difference between a workshop and getting badged on a tool?
Most workshops are open to the public and designed to make a thing and therefore aren't focused on getting members badged. We do have some member badging events that result in a badge, and even some of our workshops can get you the badge as long as you've completed the associated video and quiz. If you're looking to be badged and aren't sure, just ask. Email events@makehaven.org
Facilitator Appointments
How do I schedule a facilitator appointment?
For general info about tools, projects, etc: log into your user account on the MakeHaven website. Under Maker Resources select Community Facilitator Schedule. There you can request an appointment with the facilitator of your choice. Watch this video for more on scheudling and badging with facilitators. Remember that if you want a badge, you must have completed the online portion of the video and quiz and be ready for the checkout (with a pending badge) before scheduling a badging appointment.
Followup: How do I cancel a faciliator appointment?
On the appointments listing, click the red link for the date & time of the appointment to be brought to the appointment screen. Under "Appointment Status" change the button to "cancelled" and click save.
Followup: A friend of mine is being badged. Can I go along and get badged too?
Badging appointments are intended for one person, to make sure that each person has the right time to meet their learning needs (don't get rushed or held up). But, if the original scheduler is okay with you joinging, and you both have similiar learning styles and experience, you can Slack the facilitator to confirm that would be okay.
What if a facilitator’s schedule doesn’t work with mine?
We try to offer many time slots to suit everyone's schedule. A good first step is to Slack the facilitator(s) for the tool you are looking to use and see if anyone has felexibility. If you still can't find a match, email info@makehaven.org with your needs and availability and we will try to accomodate.
Membership/Payment
How do I pause/cancel/restart membership?
Go to My Membership-->Billing Change or Cancellation to go to the payment portal. Click Standard Membership to get into your account. From there you will have options to pause (30/60/90 days) or cancel. If cancelled, you will see the option to restart. If stuck, contact membership@makehaven.org.
How do I change my payment method?
Go to My Membership-->Billing Change or Cancellation to go to the payment portal. Click Payment Methods to update your payment.
I lost my keycard! How do I get a replacement?
Replacement cards are $5. Pay $5 in the cash box or via paypal (here's a quick link to the card in the store). Once that is done email staff@makehaven.org and we will create a replacement card and reply when it is ready for pickup. Use the QR code to get in the door. Cards are left in the Facilitator Cabinet, so any staff member or facilitator can get it for you.
Slack
How do I get Slack access?
An invitation is emailed to you upon signup. If you can't find your invite, email membership@makehaven.org.
How do I find channels to join?
In the Makerspace
How do I reserve a tool/see tool reservations?
All reservable tools are listed at makehaven.org/reservable. You will also see current reservations/have the option to reserve any reservable tool on its tool page. Note that reservations must be made at least 4 hours in advance to be valid, and are forfeited if the user isn't present within 15 minutes of the reservation start time.
What do I do if I tool isn't working?
Put one of the OUT OF ORDER signs physically on the tool, and note the problem in the space provided with dry erase. Please also post a message on Slack to the appropriate channel (eg #textiles for a sewing machine) and tag @lior trestman so our shop manager is aware and he and the facilitators can investigate the problem.
How do I sign up for storage?
How do I learn about MakeHaven events?
Click EVENTS on our web page to see what's scheduled and sign up. As a member you should be getting email updates (2x a month) but if you aren't, use this quick form to subscribe.
Still stuck?