Data Dashboard

Overview

This dashboard provides data for tracking our progress against the 2026-2030 Strategic Plan and offers key insights into the organization's performance. Wherever possible, this dashboard is connected directly to live data sources to provide the most current information.

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KPI Overview

Performance against annual goals. Check the reporting date before comparing values. Calculation time shows when a figure was refreshed; it does not establish how recently its source was updated. Use More to inspect the source and supporting charts.

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Development Open section

KPI	Current	Goal 2026	Goal 2030	Trend
# of Recurring Donors Count of unique individuals with active monthly or annual recurring contribution plans. More	38Snapshot As of Oct 12, 2026, 4:36 PM.	40	60	8 Quarters
$ Annual Corporate Sponsorships Total annual revenue received from corporate donations and organizational sponsorships. More	$8,334Last 12 months Finance entered through Jun 30, 2026; the next quarter has not been added to the finance sheet yet. As of Jun 30, 2026 · refreshed Oct 12, 4:36 PM.	$15,000	$25,000	12 Quarters
# of Grants Submitted (Trailing 12mo) Count of grant opportunities with submitted documentation in the trailing 12 months. Period assignment uses due date (submitted timestamp not available in CiviCRM). More	5Last 12 months As of Oct 12, 2026, 4:36 PM.	10	12	Last 12 months
Grant Win Ratio % Percentage of submitted grant applications that resulted in an award (Won ÷ (Won + Lost)), trailing 3 years. Abandoned grants are excluded as they were never submitted. More	50%Multi-year 3 years, submitted only (14 grants) As of Oct 12, 2026, 4:36 PM.	33%	33%	8 Quarters
Donor Retention Rate % Percentage of individual donors from the previous year who contributed again this year. More	31%Last 12 months As of Oct 12, 2026, 4:36 PM.	45%	60%	6 Quarters

Education Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Workshop Registrations (Counted) Counted registrations for ticketed workshops. Registered and Attended statuses can both contribute; this does not establish actual attendance. More	726Last 12 months Jul–Sep 2026: 161 2026 through Sep: 597 · on pace for 796 Counted registrations, including Registered and Attended statuses. This is not verified attendance. As of Sep 30, 2026 · refreshed Oct 12, 4:36 PM.	860	1,200	Last 12 months
Workshop Capacity Utilization % Weighted ratio of counted registrations to total available seats for active, ticketed workshops. More	57%Last 12 months As of Oct 12, 2026, 4:36 PM.	60%	80%	Last 12 months
Program Capacity Utilization % Weighted ratio of counted registrations to total available seats for active program events. More	79%Last 12 months As of Oct 12, 2026, 4:36 PM.	60%	80%	Last 12 months
Workshop + Program Capacity Utilization % Combined weighted fill ratio across active workshop and program events. More	59%Last 12 months As of Oct 12, 2026, 4:36 PM.	60%	80%	Last 12 months
Education Net Promoter Score (NPS) Student satisfaction score for educational programs and workshops. More	83.6Last 12 months 55 class evaluations As of Oct 12, 2026, 4:36 PM.	75.0	80.0
% Workshop Participants (BIPOC) Percentage of unique workshop attendees identifying as Black, Indigenous, or People of Color. More	32%Last 12 months 129 of 406 participants · 128 excluded (no ethnicity recorded) As of Oct 12, 2026, 4:36 PM.	30%	50%
% Active Instructors (BIPOC) Percentage of active workshop instructors identifying as Black, Indigenous, or People of Color. More	29%Last 12 months 8 of 28 instructors · 6 excluded (no ethnicity recorded) As of Oct 12, 2026, 4:36 PM.	40%	50%
Net Income (Education Program) Direct financial contribution of the education program (Revenue - Instructor Pay - Materials). More	$49,5802026 to date Projected Full Year (Q1–Q2 pace) Finance entered through Jun 30, 2026; the next quarter has not been added to the finance sheet yet. As of Jun 30, 2026 · refreshed Oct 12, 4:36 PM.	$58,000	$75,000	12 Quarters

Entrepreneurship Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Incubator Workspace Occupancy % Percentage of rentable incubator desk and shop floor space currently under contract. More	78%Snapshot As of Oct 12, 2026, 4:36 PM.	80%	80%	n/a
# of Active Incubator Ventures Count of early-stage ventures actively using MakeHaven to build their business — members whose business is explicitly marked "incubating" on their business profile. More	22Snapshot As of Oct 12, 2026, 4:36 PM.	20	40
# of Entrepreneurship Events Participants Annual unique participants in events focused on prototyping, invention, or business startup skills. More	55Last 12 months As of Oct 12, 2026, 4:36 PM.	50	300	8 Quarters
Entrepreneurship Joins Focus (%) Percentage of new members joining with existing entrepreneurial experience or specific goals to create/sell products. More	40%Last 12 months As of Oct 12, 2026, 4:36 PM.	50%	50%	8 Quarters
First Year Retention (Entrepreneurs) % First-year retention for members who joined with entrepreneurial goals or experience, measured the same way as overall first-year retention. More	57%Join cohorts Joined Oct 2024–Sep 2025 115 of 202 members · 25 excluded (left for reasons outside our control) As of Sep 30, 2026 · refreshed Oct 12, 4:36 PM.	50%	50%	Each join month

Finance Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Reserve Funds (as Months of Operating Expense) Organization cash reserves measured by how many months of average operating expenses they could cover. More	3.06Snapshot Finance entered through Jun 30, 2026; the next quarter has not been added to the finance sheet yet. As of Jun 30, 2026 · refreshed Oct 12, 4:36 PM.	3.00	6.00
Earned Income Sustaining Core % Measure of how much our core recurring revenue (dues, etc.) covers our core operating expenses. More	101%2026 to date Finance entered through Jun 30, 2026; the next quarter has not been added to the finance sheet yet. As of Jun 30, 2026 · refreshed Oct 12, 4:36 PM.	95%	100%	8 Quarters
Member Revenue (Quarterly) Total revenue received from individual recurring membership dues. More	TBDQuarter Prior quarter (Jul-Sep 2026) Current value unavailable. Finance entered through Jun 30, 2026; the next quarter has not been added to the finance sheet yet. Refreshed Oct 12, 4:36 PM.	$116,188	$137,500	12 Quarters
Member Lifetime Value (Projected) Projected total revenue a new member will contribute over their entire tenure, based on current retention rates. More	$1,767Snapshot As of Oct 12, 2026, 4:36 PM.	$1,600	$2,000	n/a
Revenue vs Expense Index (per member) Ratio showing how close individual member dues are to covering the total cost per member of operating the space. More	0.692026 to date Finance entered through Jun 30, 2026; the next quarter has not been added to the finance sheet yet. As of Jun 30, 2026 · refreshed Oct 12, 4:36 PM.	0.70	0.70	n/a

Governance Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Board Ethnic Diversity (% BIPOC) Percentage of the Board of Directors identifying as Black, Indigenous, or People of Color. More	44%Snapshot Refreshed Oct 12, 4:36 PM.	50%	50%	n/a
Board Gender Diversity (% Female/Non-binary) Percentage of the Board of Directors identifying as Female or Non-binary. More	56%Snapshot Refreshed Oct 12, 4:36 PM.	50%	50%	n/a
Board Governance KPI Composite score of Board performance across 7 key governance categories. More	3.24Survey 3 responses, 21 answers As of Jul 7, 2026 · refreshed Oct 12, 4:36 PM.	4.50	4.50	n/a
Committee Effectiveness KPI Composite score of effectiveness across 5 key categories for all active committees. More	TBDSurvey Current value unavailable. Refreshed Oct 12, 4:36 PM.	4.50	4.50	n/a

Infrastructure Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Equipment Uptime % Share of tool-days the active fleet spent in a usable status, from the tool status log. More	100%Since logging began Since Feb 9, 2026 326 tools · 13 outages · 183 tool-days down As of Oct 12, 2026, 4:36 PM.	95%	95%	n/a
Value of Equipment Added ($) Total replacement value of new tools, assets, and library items added to the space. More	$13,670Last 12 months As of Oct 12, 2026, 4:36 PM.	$14,000	$20,000	4 Years

Outreach Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Total New Member Signups The total number of unique individuals who created a new membership profile during the period. More	461Last 12 months Jul–Sep 2026: 108 2026 through Sep: 335 · on pace for 447 As of Oct 12, 2026, 2:36 PM.	500	560	Last 12 months
Total # First Time Workshop Participants The count of individuals whose first-ever interaction with MakeHaven was attending a workshop this year. More	399Last 12 months Jul–Sep 2026: 88.0 2026 through Sep: 316 · on pace for 421 As of Sep 30, 2026 · refreshed Oct 12, 2:36 PM.	330	450	Last 12 months
Current Chargebee MRR from Recent Joiners Current monthly recurring revenue from current members who joined in the trailing 12 months. Chargebee only. Calendar-year columns group current contribution by join year, not historical revenue. More	$13,755Last 12 months Joined in trailing 12 months Billing coverage: 290 of 290 current members in this join window matched; 0 unmatched and 0 duplicate customer links excluded. Other payment providers are excluded. Annual columns show current MRR by join year. As of Oct 12, 2026, 2:36 PM.	n/a	n/a	Current MRR by join quarter
Total Tours (12 month) Count of unique individuals who participated in a facility tour. More	330Last 12 months As of Oct 12, 2026, 2:36 PM.	355	400	Last 12 months
Tours to Member Conversion % Percentage of tour participants who subsequently signed up for a membership. More	30%Last 12 months 62 of 205 tour visitors joined · 23 excluded (already members) As of Oct 12, 2026, 2:36 PM.	35%	40%	8 Quarters
Guest Waiver to Member Conversion % Percentage of guests who subsequently signed up for a membership. More	2.2%Last 12 months 7 of 325 guests joined · 11 excluded (already members) As of Oct 12, 2026, 2:36 PM.	3.0%	5.0%	8 Quarters
Event Participant to Member Conversion % Percentage of workshop or event participants who subsequently signed up for a membership. More	4.2%Last 12 months 20 of 474 event participants joined · 270 excluded (already members) As of Oct 12, 2026, 2:36 PM.	7.0%	10%	8 Quarters
Member Referral Rate % Members who introduced at least one person who joined this year, as a share of active members. In development More	0.6%2026 to date Refreshed Oct 12, 2:36 PM.	n/a	15%	n/a
Referral Resolution Rate % Share of stored "who referred you" answers that staff have matched to an account. More	0.9% Refreshed Oct 12, 2:36 PM.	n/a	80%	n/a

Retention Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Total # Active Members The count of all members currently in active status across all membership categories. More	794Snapshot As of Oct 1, 2026 · refreshed Oct 12, 12:36 PM.	845	1,000
First Year Member Retention % Share of members still active on their first anniversary, pooled over the last 12 matured join months. More	56%Join cohorts Joined Oct 2024–Sep 2025 226 of 401 members · 79 excluded (left for reasons outside our control) As of Sep 30, 2026 · refreshed Oct 12, 12:36 PM.	55%	65%	Each join month
Second-Year Retention (Conditional) % Retention through the second year among members retained through the first year, calculated by eligible cohort. More	56%Join cohorts As of Oct 12, 2026, 12:36 PM.	55%	70%
First Year Retention (BIPOC) % First-year retention for members identifying as Black, Indigenous, or People of Color, measured the same way as overall first-year retention. More	49%Join cohorts Joined Oct 2024–Sep 2025 65 of 134 members · 35 excluded (left for reasons outside our control) As of Sep 30, 2026 · refreshed Oct 12, 12:36 PM.	55%	70%	Each join month
Member Net Promoter Score (NPS) Overall member satisfaction and likelihood to recommend MakeHaven to others. More	89.0Survey 2026 member survey 70 survey responses As of Oct 12, 2026, 12:36 PM.	75.0	80.0
Active Participation % Percentage of active members who have utilized the space (recorded a card read) in the last quarter. More	61%Last 90 days Trailing 90 days as of month-end As of Oct 1, 2026 · refreshed Oct 12, 12:36 PM.	60%	65%	Last 12 months
Active Participation % (BIPOC) Percentage of active BIPOC members who have utilized the space in the last quarter. More	62%Last 90 days Trailing 90 days as of month-end As of Oct 1, 2026 · refreshed Oct 12, 12:36 PM.	60%	65%	Last 12 months
Active Participation % (Female/Non-binary) Percentage of active Female and Non-binary members who have utilized the space in the last quarter. More	61%Last 90 days Trailing 90 days as of month-end As of Oct 1, 2026 · refreshed Oct 12, 12:36 PM.	60%	65%	Last 12 months
New Member First Badge (28 days) % Share of new members who earn a tool badge within 28 days of joining. The Door access badge does not count. More	61%Join cohorts Joined Sep 2025–Aug 2026 272 of 448 new members As of Aug 31, 2026 · refreshed Oct 12, 12:36 PM.	65%	80%	Each join month
Membership Diversity (% BIPOC) Percentage of the overall membership identifying as Black, Indigenous, or People of Color. More	30%Snapshot 222 of 735 members · 127 excluded (no ethnicity recorded) As of Oct 12, 2026, 12:36 PM.	35%	50%

Data Source Notes

Development
# of Recurring Donors: CiviCRM: Count of contacts with active recurring setup OR tagged "Recurring Donor" (tagged contacts included in trend when they donated that quarter).
$ Annual Corporate Sponsorships: Google Sheets: Trailing 12-month (last 4 quarters) total of Corporate Donations.
# of Grants Submitted (Trailing 12mo): CiviCRM Funding: Count of grants with submitted documentation/link in the trailing 12 months (period keyed by due date).
Grant Win Ratio %: CiviCRM: Won / (Won + Lost), trailing 3 years. Abandoned grants excluded (never submitted).
Donor Retention Rate %: CiviCRM: (Donors in current 12mo who also gave in previous 12mo) / (Previous 12mo donors).
Education
Workshop Registrations (Counted): Counted CiviCRM participant registrations for Ticketed Workshop events, grouped by event month. Counted statuses can include both Registered and Attended; this is not verified attendance or annual unique learners.
Workshop Capacity Utilization %: CiviCRM: Weighted fill ratio = counted attendee registrations / capped capacity net of counted staff for active Ticketed Workshops (capacity > 0). Deactivated/cancelled events are excluded.
Program Capacity Utilization %: CiviCRM: Weighted fill ratio = counted attendee registrations / capped capacity net of counted staff for active Program events (capacity > 0). Deactivated/cancelled events are excluded.
Workshop + Program Capacity Utilization %: CiviCRM: Weighted fill ratio = counted attendee registrations / capped capacity net of counted staff for active Ticketed Workshop + Program events (capacity > 0). Deactivated/cancelled events are excluded.
Education Net Promoter Score (NPS): Automated (system data)
% Workshop Participants (BIPOC): Live CiviCRM: % of unique workshop participants identifying as BIPOC over the trailing 12 months (129 of 406 participants with a reported ethnicity; 128 unknown/declined excluded). A person selecting any BIPOC identity counts as BIPOC, including alongside White. Monthly sparkline from snapshots.
% Active Instructors (BIPOC): Live CiviCRM: % of instructors who taught in the trailing 12 months identifying as BIPOC (8 of 28 with a reported ethnicity). A person selecting any BIPOC identity counts as BIPOC, including alongside White. Monthly sparkline from snapshots.
Net Income (Education Program): Finance: 2026 YTD actuals (2 of 4 quarters) annualized to a full-year projection. TTM chip shows trailing 12-month actuals.
Entrepreneurship
Incubator Workspace Occupancy %: Occupied 1,371 sq ft of 1,753 sq ft total. System: workspace_rental ECK entities.
# of Active Incubator Ventures: System: Business nodes marked "incubating" with active member owner.
# of Entrepreneurship Events Participants: CiviCRM: Unique participants in events with interest "Prototyping & Invention" or "Entrepreneurship, Startups & Business".
Entrepreneurship Joins Focus (%): Profile: % of new members in trailing 12mo who identified as inventors, entrepreneurs, or sellers during signup.
First Year Retention (Entrepreneurs) %: First-year retention for members whose signup goals or experience mark them as entrepreneurs, sellers or inventors, using the same cohorts and exclusions as overall First Year Member Retention.
Finance
Reserve Funds (as Months of Operating Expense): Automated (system data)
Earned Income Sustaining Core %: Google Sheets: (Total Income - Grants/Donations) / (Total Expense).
Member Revenue (Quarterly): Google Sheets: Jul-Sep 2026 has not been posted to the Income-Statement tab yet.
Member Lifetime Value (Projected): Automated: Projected LTV for members in their first year (Year 0).
Revenue vs Expense Index (per member): Calculated: (Monthly Dues Revenue per Head) / (Monthly Operating Expense per Head).
Governance
Board Ethnic Diversity (% BIPOC): CiviCRM board roster: 4 of 9 members with a reported ethnicity identify as BIPOC (any BIPOC selection counts, including alongside White). Undisclosed ethnicities are excluded from the denominator.
Board Gender Diversity (% Female/Non-binary): CiviCRM board roster: 5 of 9 members with a reported gender identify as Female, Non-binary, Transgender, or Self-described. Undisclosed genders are excluded from the denominator.
Board Governance KPI: Survey: Annual self-assessment of Board effectiveness. Value is the average score on a 1-5 scale (blank answers excluded).
Committee Effectiveness KPI: Survey: Annual self-assessment of Committee effectiveness. Value is the average score on a 1-5 scale (blank answers excluded).
Infrastructure
Equipment Uptime %: Share of tool-days the active fleet spent in a usable status (Operational or Reported Concern), rebuilt from the tool status log. Offline, Degraded and other statuses count as down. Status changes have been logged since Feb 2026; a tool with no change before the window is assumed usable until its first logged change.
Value of Equipment Added ($): Live: Sum of replacement values for new assets and library items.
Outreach
Total New Member Signups: System: Count of new users with the "member" role created in the period.
Total # First Time Workshop Participants: Automated (system data)
Current Chargebee MRR from Recent Joiners: Chargebee subscription MRR in USD, already monthly-normalized, including its recurring discount/add-on treatment. Active and non-renewing subscriptions; paused/trial/cancelled contribute zero. Current members are grouped by default-profile creation date. Includes all subscriptions attached to the customer, including storage where present. This is current contribution, not starting dues, historical acquisition MRR or collected cash.
Total Tours (12 month): Live CiviCRM: Unique contacts with a Tour activity in the last 12 months.
Tours to Member Conversion %: Rolling 12 months: 205 eligible tour participants (330 total, 23 already members), 62 converted to membership.
Guest Waiver to Member Conversion %: Rolling 12 months: 325 eligible guest waiver contacts (459 total, 11 already members), 7 conversions to membership.
Event Participant to Member Conversion %: Rolling 12 months: 474 eligible event participants (995 total, 270 already members), 20 converted to membership.
Member Referral Rate %: Drupal: distinct resolved referrer accounts for members who joined in 2026, over that year's active member count. Only 0.9% of stored answers have been matched to an account, so this is a floor.
Referral Resolution Rate %: Drupal: profiles with a resolved referrer account over profiles carrying any referrer answer. A low number is a queue that is not being worked, not members who are not referring.
Retention
Total # Active Members: Automated (system data)
First Year Member Retention %: Membership-evidenced default profiles, including disabled accounts. Individual calendar anniversaries; fully matured join months only. Terminal programs and pre-anniversary unpreventable ends excluded. Join date is inferred from profile creation; end dates are inclusive. Annual columns use anniversary year and pooled member counts.
Second-Year Retention (Conditional) %: Conditional second-year retention: each eligible cohort's retained share at month 24 divided by its retained share at month 12. The headline uses the latest eligible cohort; trailing values average cohort ratios. This is not retention from joining through month 24. Uses recorded membership history and month-based cohort milestones.
First Year Retention (BIPOC) %: First-year retention for members who identify as BIPOC in CiviCRM, using the same cohorts and exclusions as overall First Year Member Retention. Members with no recorded ethnicity are not counted.
Member Net Promoter Score (NPS): Annual member survey (2026): NPS from 70 responses (promoters minus detractors, 0-10 scale).
Active Participation %: Snapshot-backed: unique members with at least one card read in the trailing 90-day window ending at each month-end, divided by the active-member roster.
Active Participation % (BIPOC): Snapshot-backed: unique BIPOC members with at least one card read in the trailing 90-day window, divided by the active BIPOC roster at each month-end.
Active Participation % (Female/Non-binary): Snapshot-backed: unique Female/NB members with at least one card read in the trailing 90-day window, divided by the active Female/NB roster at each month-end.
New Member First Badge (28 days) %: Share of new members who earned a tool badge within 28 days of joining, pooled over the last 12 complete join months. The Door access badge, which nearly every member gets during onboarding, does not count.
Membership Diversity (% BIPOC): Automated (system data)