Data Dashboard

Overview

This dashboard provides data for tracking our progress against the 2026-2030 Strategic Plan and offers key insights into the organization's performance. Wherever possible, this dashboard is connected directly to live data sources to provide the most current information.

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KPI Overview

Performance against annual goals. Use the More link under each KPI for deeper context.

On track Watch Off track No goal / In development

Development Open section

KPI	Current	Goal 2026	Goal 2030	Trend
# of Recurring Donors Count of unique individuals with active monthly or annual recurring contribution plans. More	39	40	60	8 Quarters
$ Annual Corporate Sponsorships Total annual revenue received from corporate donations and organizational sponsorships. More	7,916 Trailing 12 months	15,000	25,000	12 Quarters
# of Grants Submitted (YTD) Count of grant opportunities with submitted documentation recorded during the year-to-date period. More	1 YTD	10	12	Last 12 months
Grant Win Ratio % The percentage of submitted grant applications that resulted in an award. More	32%	33%	33%	8 Quarters
Donor Retention Rate % Percentage of individual donors from the previous year who contributed again this year. More	74%	45%	60%	6 Quarters

Education Open section

KPI	Current	Goal 2026	Goal 2030	Trend
# of Workshop Attendees The total number of registrations for ticketed workshops held during the period. More	511 Trailing 12 months	860	1,200	Last 12 months
Workshop Capacity Utilization % Weighted ratio of counted registrations to total available seats for active, ticketed workshops. More	54% Average utilization	60%	80%	Last 12 months
Program Capacity Utilization % Weighted ratio of counted registrations to total available seats for active program events. More	69% Average utilization	60%	80%	Last 12 months
Workshop + Program Capacity Utilization % Combined weighted fill ratio across active workshop and program events. More	55% Average utilization	60%	80%	Last 12 months
Education Net Promoter Score (NPS) Student satisfaction score for educational programs and workshops. More	76.7	75.0	80.0
% Workshop Participants (BIPOC) Percentage of unique workshop attendees identifying as Black, Indigenous, or People of Color. More	26%	30%	50%	n/a
% Active Instructors (BIPOC) Percentage of active workshop instructors identifying as Black, Indigenous, or People of Color. More	35%	40%	50%	n/a
Net Income (Education Program) Direct financial contribution of the education program (Revenue - Instructor Pay - Materials). More	38,922 Full Year 2025	58,000	75,000	12 Quarters

Entrepreneurship Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Incubator Workspace Occupancy % Percentage of rentable incubator desk and shop floor space currently under contract. More	TBD	80%	80%	n/a
# of Active Incubator Ventures Total count of distinct startup or product ventures utilizing the incubator infrastructure. More	TBD	10.0	20.0	n/a
# of Entrepreneurship Events Participants Annual unique participants in events focused on prototyping, invention, or business startup skills. More	23.0 Trailing 12 months	50.0	300	8 Quarters
Entrepreneurship Joins Focus (%) Percentage of new members joining with existing entrepreneurial experience or specific goals to create/sell products. More	46%	50%	50%	8 Quarters
Entrepreneurship Retention % The 12-month survival rate for members who joined with entrepreneurial goals or experience. More	53%	50%	50%	4 Years

Finance Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Reserve Funds (as Months of Operating Expense) Organization cash reserves measured by how many months of average operating expenses they could cover. More	2.93	3.00	6.00	18 Months
Earned Income Sustaining Core % Measure of how much our core recurring revenue (dues, etc.) covers our core operating expenses. More	96%	95%	100%	8 Quarters
Member Revenue (Quarterly) Total revenue received from individual recurring membership dues. More	109,669 Prior quarter (Oct-Dec 2025)	116,188	137,500	12 Quarters
Member Lifetime Value (Projected) Projected total revenue a new member will contribute over their entire tenure, based on current retention rates. More	1,760	1,600	2,000	n/a
Revenue vs Expense Index (per member) Ratio showing how close individual member dues are to covering the total cost per member of operating the space. More	0.63	0.70	0.70	n/a

Governance Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Board Ethnic Diversity (% BIPOC) Percentage of the Board of Directors identifying as Black, Indigenous, or People of Color. More	44%	50%	50%	n/a
Board Gender Diversity (% Female/Non-binary) Percentage of the Board of Directors identifying as Female or Non-binary. More	56%	50%	50%	n/a
Board Governance KPI Composite score of Board performance across 7 key governance categories. More	TBD	4.5%	4.5%	n/a
Committee Effectiveness KPI Composite score of effectiveness across 5 key categories for all active committees. More	TBD	4.5%	4.5%	n/a

Infrastructure Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Equipment Uptime Rate % Percentage of primary workshop equipment available for use during operating hours. More	99%	95%	95%	n/a
Value of Equipment Added ($) Total replacement value of new tools, assets, and library items added to the space. More	16,968 Trailing 12 months	14,000	20,000	4 Years

Outreach Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Total New Member Signups The total number of unique individuals who created a new membership profile during the period. More	471 Trailing 12 months	500	560	Last 12 months
Total # First Time Workshop Participants The count of individuals whose first-ever interaction with MakeHaven was attending a workshop this year. More	261 Trailing 12 months	330	450	Last 12 months
New Recurring Membership Revenue (Monthly) The total monthly recurring dues added by new members joining during the period. (Note: $2,000/mo added equals $24,000 in annual budget impact). More	23,122 Trailing 12 months	21,000	25,000	8 Quarters
Total Tours (12 month) Count of unique individuals who participated in a facility tour. More	302 Trailing 12 months	355	400	n/a Last 12 months
Tours to Member Conversion % Percentage of tour participants who subsequently signed up for a membership. More	34%	35%	40%	n/a
Guest Waiver to Member Conversion % Percentage of guests who subsequently signed up for a membership. More	2.3%	3.0%	5.0%	n/a
Event Participant to Member Conversion % Percentage of workshop or event participants who subsequently signed up for a membership. More	5.8%	7.0%	10%	n/a

Retention Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Total # Active Members The count of all members currently in active status across all membership categories. More	802	845	1,000
First Year Member Retention % Percentage of new members who remain active for at least 12 months after joining. More	58%	55%	70%
Member (Post-12mo) Retention % Retention from month 12 to month 24 among members who made it through their first year. More	61%	70%	80%
Retention POC % The 12-month survival rate specifically for members identifying as Black, Indigenous, or People of Color. More	43%	55%	70%
Member Net Promoter Score (NPS) Overall member satisfaction and likelihood to recommend MakeHaven to others. More	88.0	75.0	80.0	n/a
Active Participation % Percentage of active members who have utilized the space (recorded a card read) in the last quarter. More	61% Last 90 days	60%	65%	n/a Last 12 months
Active Participation % (BIPOC) Percentage of active BIPOC members who have utilized the space in the last quarter. More	50%	60%	65%	8 Quarters
Active Participation % (Female/Non-binary) Percentage of active Female and Non-binary members who have utilized the space in the last quarter. More	52%	60%	65%	8 Quarters
New Member First Badge (28 days) % Share of new members who successfully complete their first badge/orientation within 28 days of joining. More	76%	65%	80%
Membership Diversity (% BIPOC) Percentage of the overall membership identifying as Black, Indigenous, or People of Color. More	31%	35%	50%	n/a

Data Source Notes

Development
# of Recurring Donors: CiviCRM: Count of contacts with active recurring setup OR tagged "Recurring Donor" (tagged contacts included in trend when they donated that quarter).
$ Annual Corporate Sponsorships: Google Sheets: Trailing 12-month (last 4 quarters) total of Corporate Donations.
# of Grants Submitted (YTD): CiviCRM Funding: YTD count of grants with submitted documentation/link populated (period keyed by due date because no submitted timestamp exists).
Grant Win Ratio %: CiviCRM: (Grants Won) / (Grants Won + Lost + Abandoned).
Donor Retention Rate %: CiviCRM: (Donors in current 12mo who also gave in previous 12mo) / (Previous 12mo donors).
Education
# of Workshop Attendees: Automated (system data)
Workshop Capacity Utilization %: CiviCRM: Weighted fill ratio = counted registrations / total capacity for active Ticketed Workshops (capacity > 0). Deactivated/cancelled events are excluded.
Program Capacity Utilization %: CiviCRM: Weighted fill ratio = counted registrations / total capacity for active Program events (capacity > 0). Deactivated/cancelled events are excluded.
Workshop + Program Capacity Utilization %: CiviCRM: Weighted fill ratio = counted registrations / total capacity for active Ticketed Workshop + Program events (capacity > 0). Deactivated/cancelled events are excluded.
Education Net Promoter Score (NPS): Automated (system data)
% Workshop Participants (BIPOC): System: % of unique workshop participants identifying as BIPOC.
% Active Instructors (BIPOC): Automated (system data)
Net Income (Education Program): Google Sheets: Full-year net income from Education program.
Entrepreneurship
Incubator Workspace Occupancy %: Automated
# of Active Incubator Ventures: Automated
# of Entrepreneurship Events Participants: CiviCRM: Unique participants in events with interest "Prototyping & Invention" or "Entrepreneurship, Startups & Business".
Entrepreneurship Joins Focus (%): Profile: % of new members in trailing 12mo who identified as inventors, entrepreneurs, or sellers during signup.
Entrepreneurship Retention %: Profile: 12-month retention rate for members who joined with entrepreneurial goals or experience.
Finance
Reserve Funds (as Months of Operating Expense): Google Sheets: Cash and Cash Equivalents / Average Monthly Operating Expense.
Earned Income Sustaining Core %: Google Sheets: (Total Income - Grants/Donations) / (Total Expense).
Member Revenue (Quarterly): Google Sheets: Membership income for Oct-Dec 2025 (most recently completed quarter).
Member Lifetime Value (Projected): Automated: Projected LTV for members in their first year (Year 0).
Revenue vs Expense Index (per member): Calculated: (Monthly Dues Revenue per Head) / (Monthly Operating Expense per Head).
Governance
Board Ethnic Diversity (% BIPOC): Automated
Board Gender Diversity (% Female/Non-binary): Automated
Board Governance KPI: Survey: Annual self-assessment of Board effectiveness. Value is % of responses scored 4 or 5.
Committee Effectiveness KPI: Survey: Annual self-assessment of Committee effectiveness. Value is % of responses scored 4 or 5.
Infrastructure
Equipment Uptime Rate %: Live: Calculated from the status taxonomy of active shop tools.
Value of Equipment Added ($): Live: Sum of replacement values for new assets and library items.
Outreach
Total New Member Signups: System: Count of new users with the "member" role created in the period.
Total # First Time Workshop Participants: Automated (system data)
New Recurring Membership Revenue (Monthly): CiviCRM: Sum of monthly dues for members who joined during the period. Represents the monthly "clip" added to the recurring budget.
Total Tours (12 month): System: Sum of monthly tour event attendees and tour activities.
Tours to Member Conversion %: Rolling 12 months: 290 eligible tour participants (302 total, 12 already members), 100 converted to membership.
Guest Waiver to Member Conversion %: Rolling 12 months: 221 eligible guest waiver contacts (227 total, 6 already members), 5 conversions to membership.
Event Participant to Member Conversion %: Rolling 12 months: 566 eligible event participants (903 total, 337 already members), 33 converted to membership.
Retention
Total # Active Members: Automated (system data)
First Year Member Retention %: Automated (system data)
Member (Post-12mo) Retention %: Automated (system data)
Retention POC %: Automated: Cohort retention filtered by BIPOC ethnicity.
Member Net Promoter Score (NPS): Automated (system data)
Active Participation %: Automated (system data)
Active Participation % (BIPOC): System: % of BIPOC members who visited the space in the last 90 days.
Active Participation % (Female/Non-binary): System: % of Female/Non-binary members who visited the space in the last 90 days.
New Member First Badge (28 days) %: Automated: Member success daily snapshots (join cohort reaching ~28 days).
Membership Diversity (% BIPOC): Automated (system data)