Data Dashboard

Overview

This dashboard provides data for tracking our progress against the 2026-2030 Strategic Plan and offers key insights into the organization's performance. Wherever possible, this dashboard is connected directly to live data sources to provide the most current information.

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KPI Overview

Performance against annual goals. Use the More link under each KPI for deeper context.

On track Watch Off track No goal / In development

Development Open section

KPI	Current	Goal 2026	Goal 2030	Trend
# of Recurring Donors Count of unique individuals with active monthly or annual recurring contribution plans. More	39	40	60	8 Quarters
$ Annual Corporate Sponsorships Total annual revenue received from corporate donations and organizational sponsorships. More	9,966 Trailing 12 months	15,000	25,000	12 Quarters
# of Grants Submitted (Trailing 12mo) Count of grant opportunities with submitted documentation in the trailing 12 months. Period assignment uses due date (submitted timestamp not available in CiviCRM). More	3 Trailing 12 months	10	12	Last 12 months
Grant Win Ratio % Percentage of submitted grant applications that resulted in an award (Won ÷ (Won + Lost)), trailing 3 years. Abandoned grants are excluded as they were never submitted. More	47% 3 years, submitted only (17 grants)	33%	33%	8 Quarters
Donor Retention Rate % Percentage of individual donors from the previous year who contributed again this year. More	73%	45%	60%	6 Quarters

Education Open section

KPI	Current	Goal 2026	Goal 2030	Trend
# of Workshop Attendees The total number of registrations for ticketed workshops held during the period. More	539 Trailing 12 months	860	1,200	Last 12 months
Workshop Capacity Utilization % Weighted ratio of counted registrations to total available seats for active, ticketed workshops. More	51% Average utilization	60%	80%	Last 12 months
Program Capacity Utilization % Weighted ratio of counted registrations to total available seats for active program events. More	76% Average utilization	60%	80%	Last 12 months
Workshop + Program Capacity Utilization % Combined weighted fill ratio across active workshop and program events. More	53% Average utilization	60%	80%	Last 12 months
Education Net Promoter Score (NPS) Student satisfaction score for educational programs and workshops. More	82.7	75.0	80.0
% Workshop Participants (BIPOC) Percentage of unique workshop attendees identifying as Black, Indigenous, or People of Color. More	32%	30%	50%
% Active Instructors (BIPOC) Percentage of active workshop instructors identifying as Black, Indigenous, or People of Color. More	30%	40%	50%
Net Income (Education Program) Direct financial contribution of the education program (Revenue - Instructor Pay - Materials). More	24,664 Projected Full Year (Q1 pace)	58,000	75,000	12 Quarters

Entrepreneurship Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Incubator Workspace Occupancy % Percentage of rentable incubator desk and shop floor space currently under contract. More	68%	80%	80%	n/a
# of Active Incubator Ventures Count of early-stage ventures actively using MakeHaven to build their business — members whose business is explicitly marked "incubating" on their business profile. More	24	20	40	n/a
# of Entrepreneurship Events Participants Annual unique participants in events focused on prototyping, invention, or business startup skills. More	31 Trailing 12 months	50	300	8 Quarters
Entrepreneurship Joins Focus (%) Percentage of new members joining with existing entrepreneurial experience or specific goals to create/sell products. More	44%	50%	50%	8 Quarters
Entrepreneurship Retention % The 12-month survival rate for members who joined with entrepreneurial goals or experience. More	51%	50%	50%	4 Years

Finance Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Reserve Funds (as Months of Operating Expense) Organization cash reserves measured by how many months of average operating expenses they could cover. More	3.01	3.00	6.00
Earned Income Sustaining Core % Measure of how much our core recurring revenue (dues, etc.) covers our core operating expenses. More	93%	95%	100%	8 Quarters
Member Revenue (Quarterly) Total revenue received from individual recurring membership dues. More	119,487 Prior quarter (Jan-Mar 2026)	116,188	137,500	12 Quarters
Member Lifetime Value (Projected) Projected total revenue a new member will contribute over their entire tenure, based on current retention rates. More	1,779	1,600	2,000	n/a
Revenue vs Expense Index (per member) Ratio showing how close individual member dues are to covering the total cost per member of operating the space. More	0.65	0.70	0.70	n/a

Governance Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Board Ethnic Diversity (% BIPOC) Percentage of the Board of Directors identifying as Black, Indigenous, or People of Color. More	44%	50%	50%	n/a
Board Gender Diversity (% Female/Non-binary) Percentage of the Board of Directors identifying as Female or Non-binary. More	56%	50%	50%	n/a
Board Governance KPI Composite score of Board performance across 7 key governance categories. More	TBD	4.5%	4.5%	n/a
Committee Effectiveness KPI Composite score of effectiveness across 5 key categories for all active committees. More	TBD	4.5%	4.5%	n/a

Infrastructure Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Equipment Uptime Rate % Percentage of primary workshop equipment available for use during operating hours. More	99%	95%	95%	n/a
Value of Equipment Added ($) Total replacement value of new tools, assets, and library items added to the space. More	35,988 Trailing 12 months	14,000	20,000	4 Years

Outreach Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Total New Member Signups The total number of unique individuals who created a new membership profile during the period. More	469 Trailing 12 months	500	560	Last 12 months
Total # First Time Workshop Participants The count of individuals whose first-ever interaction with MakeHaven was attending a workshop this year. More	282 Trailing 12 months	330	450	Last 12 months
New Recurring Membership Revenue (Monthly) The total monthly recurring dues added by new members joining during the period. (Note: $2,000/mo added equals $24,000 in annual budget impact). More	22,778 Trailing 12 months	21,000	25,000	8 Quarters
Total Tours (12 month) Count of unique individuals who participated in a facility tour. More	280 Trailing 12 months	355	400	Last 12 months
Tours to Member Conversion % Percentage of tour participants who subsequently signed up for a membership. More	36%	35%	40%	8 Quarters
Guest Waiver to Member Conversion % Percentage of guests who subsequently signed up for a membership. More	1.7%	3.0%	5.0%	8 Quarters
Event Participant to Member Conversion % Percentage of workshop or event participants who subsequently signed up for a membership. More	5.6%	7.0%	10%	8 Quarters

Retention Open section

KPI	Current	Goal 2026	Goal 2030	Trend
Total # Active Members The count of all members currently in active status across all membership categories. More	816	845	1,000
First Year Member Retention % Percentage of new members who remain active for at least 12 months after joining. More	55%	55%	65%
Member (Post-12mo) Retention % Retention from month 12 to month 24 among members who made it through their first year. More	46%	55%	70%
Retention POC % The 12-month survival rate specifically for members identifying as Black, Indigenous, or People of Color. More	43%	55%	70%
Member Net Promoter Score (NPS) Overall member satisfaction and likelihood to recommend MakeHaven to others. More	88.0	75.0	80.0
Active Participation % Percentage of active members who have utilized the space (recorded a card read) in the last quarter. More	60% Trailing 90 days as of month-end	60%	65%	Last 12 months
Active Participation % (BIPOC) Percentage of active BIPOC members who have utilized the space in the last quarter. More	63% Trailing 90 days as of month-end	60%	65%	Last 12 months
Active Participation % (Female/Non-binary) Percentage of active Female and Non-binary members who have utilized the space in the last quarter. More	64% Trailing 90 days as of month-end	60%	65%	Last 12 months
New Member First Badge (28 days) % Share of new members who successfully complete their first badge/orientation within 28 days of joining. More	55%	65%	80%
Membership Diversity (% BIPOC) Percentage of the overall membership identifying as Black, Indigenous, or People of Color. More	32%	35%	50%

Data Source Notes

Development
# of Recurring Donors: CiviCRM: Count of contacts with active recurring setup OR tagged "Recurring Donor" (tagged contacts included in trend when they donated that quarter).
$ Annual Corporate Sponsorships: Google Sheets: Trailing 12-month (last 4 quarters) total of Corporate Donations.
# of Grants Submitted (Trailing 12mo): CiviCRM Funding: Count of grants with submitted documentation/link in the trailing 12 months (period keyed by due date).
Grant Win Ratio %: CiviCRM: Won / (Won + Lost), trailing 3 years. Abandoned grants excluded (never submitted).
Donor Retention Rate %: CiviCRM: (Donors in current 12mo who also gave in previous 12mo) / (Previous 12mo donors).
Education
# of Workshop Attendees: Automated (system data)
Workshop Capacity Utilization %: CiviCRM: Weighted fill ratio = counted registrations / total capacity for active Ticketed Workshops (capacity > 0). Deactivated/cancelled events are excluded.
Program Capacity Utilization %: CiviCRM: Weighted fill ratio = counted registrations / total capacity for active Program events (capacity > 0). Deactivated/cancelled events are excluded.
Workshop + Program Capacity Utilization %: CiviCRM: Weighted fill ratio = counted registrations / total capacity for active Ticketed Workshop + Program events (capacity > 0). Deactivated/cancelled events are excluded.
Education Net Promoter Score (NPS): Automated (system data)
% Workshop Participants (BIPOC): Snapshot-backed: monthly % of unique workshop participants identifying as BIPOC captured at each month-end.
% Active Instructors (BIPOC): Snapshot-backed: monthly % of active instructors identifying as BIPOC captured at each month-end.
Net Income (Education Program): Finance: 2026 YTD actuals (1 of 4 quarters) annualized to a full-year projection. TTM chip shows trailing 12-month actuals.
Entrepreneurship
Incubator Workspace Occupancy %: Occupied 1,229 sq ft of 1,812 sq ft total. System: workspace_rental ECK entities.
# of Active Incubator Ventures: System: Business nodes marked "incubating" with active member owner.
# of Entrepreneurship Events Participants: CiviCRM: Unique participants in events with interest "Prototyping & Invention" or "Entrepreneurship, Startups & Business".
Entrepreneurship Joins Focus (%): Profile: % of new members in trailing 12mo who identified as inventors, entrepreneurs, or sellers during signup.
Entrepreneurship Retention %: Profile: 12-month retention rate for members who joined with entrepreneurial goals or experience.
Finance
Reserve Funds (as Months of Operating Expense): Automated (system data)
Earned Income Sustaining Core %: Google Sheets: (Total Income - Grants/Donations) / (Total Expense).
Member Revenue (Quarterly): Google Sheets: Membership income for Jan-Mar 2026 (most recently completed quarter).
Member Lifetime Value (Projected): Automated: Projected LTV for members in their first year (Year 0).
Revenue vs Expense Index (per member): Calculated: (Monthly Dues Revenue per Head) / (Monthly Operating Expense per Head).
Governance
Board Ethnic Diversity (% BIPOC): Automated
Board Gender Diversity (% Female/Non-binary): Automated
Board Governance KPI: Survey: Annual self-assessment of Board effectiveness. Value is % of responses scored 4 or 5.
Committee Effectiveness KPI: Survey: Annual self-assessment of Committee effectiveness. Value is % of responses scored 4 or 5.
Infrastructure
Equipment Uptime Rate %: Live: Calculated from the status taxonomy of active shop tools.
Value of Equipment Added ($): Live: Sum of replacement values for new assets and library items.
Outreach
Total New Member Signups: System: Count of new users with the "member" role created in the period.
Total # First Time Workshop Participants: Automated (system data)
New Recurring Membership Revenue (Monthly): CiviCRM: Sum of monthly dues for members who joined during the period. Represents the monthly "clip" added to the recurring budget.
Total Tours (12 month): Live CiviCRM: Unique contacts with a Tour activity in the last 12 months.
Tours to Member Conversion %: Rolling 12 months: 270 eligible tour participants (280 total, 10 already members), 98 converted to membership.
Guest Waiver to Member Conversion %: Rolling 12 months: 240 eligible guest waiver contacts (249 total, 9 already members), 4 conversions to membership.
Event Participant to Member Conversion %: Rolling 12 months: 622 eligible event participants (956 total, 334 already members), 35 converted to membership.
Retention
Total # Active Members: Automated (system data)
First Year Member Retention %: Automated (system data)
Member (Post-12mo) Retention %: Automated (system data)
Retention POC %: Automated: Cohort retention filtered by BIPOC ethnicity.
Member Net Promoter Score (NPS): Automated (system data)
Active Participation %: Snapshot-backed: unique members with at least one card read in the trailing 90-day window ending at each month-end, divided by the active-member roster.
Active Participation % (BIPOC): Snapshot-backed: unique BIPOC members with at least one card read in the trailing 90-day window, divided by the active BIPOC roster at each month-end.
Active Participation % (Female/Non-binary): Snapshot-backed: unique Female/NB members with at least one card read in the trailing 90-day window, divided by the active Female/NB roster at each month-end.
New Member First Badge (28 days) %: Automated: Member success daily snapshots (join cohort reaching ~28 days).
Membership Diversity (% BIPOC): Automated (system data)